Job Description
Join the Future of Support in NYC!
Apex Tech Solutions is looking for a highly skilled Night Shift Technical Support Specialist to join our dynamic team in New York. We are revolutionizing IT support with a focus on efficiency, empathy, and cutting-edge technology. If you enjoy solving complex problems in a quiet, focused environment, this is the perfect role for you.
Why Choose Us?
- Night Shift Premium: Earn up to $35/hour with our competitive shift differential.
- Modern Tech Stack: Work with the latest tools and platforms.
- Growth Opportunities: Clear path to Senior Engineering and Management roles.
We are committed to diversity and inclusion and welcome all applicants.
Responsibilities
- Provide first-tier technical support and troubleshooting for hardware, software, and network issues.
- Monitor and maintain system health during off-peak hours to ensure 99.9% uptime.
- Log, track, and manage technical tickets and issues within our CRM system.
- Conduct remote diagnostics and resolve connectivity issues for a distributed workforce.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and issue resolution.
- Escalate complex technical issues to Tier 2 support or engineering teams as necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or IT operations.
- Proven ability to troubleshoot Windows, macOS, and mobile operating systems.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Jira, Zendesk) is a plus.