Job Description
Are you a high-energy night owl looking for a stable, high-impact technical role? Apex Solutions is currently hiring a Night Shift Technical Support Specialist to join our growing team in Minneapolis, MN.
We are looking for individuals who thrive in a quiet, focused environment and enjoy solving complex technical problems without the morning commute. As a 3rd Shift specialist, you will be the first line of defense for our internal clients, ensuring minimal downtime and maximum productivity during off-hours.
Why Join Us?
- No Morning Commute: Enjoy your mornings free while working a productive shift.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Benefits Package: Comprehensive health, dental, and vision insurance available after 90 days.
If you have a passion for technology and a knack for helping others, apply today to become part of our night team.
Responsibilities
- Provide 24/7 technical support for internal systems and external customers during the night shift.
- Troubleshoot hardware, software, and network connectivity issues via phone, email, and remote access tools.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Monitor system performance and alert the on-call team of critical incidents or outages.
- Collaborate with the day shift team to hand over unresolved tickets and ensure seamless workflow continuity.
- Maintain a professional and empathetic demeanor when assisting clients with high-priority requests.
- Conduct nightly system backups and routine maintenance checks as assigned.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- 1-2 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Basic understanding of network protocols, hardware components, and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Ability to work independently and stay focused during quiet hours.
- Reliable internet connection and home office setup (if remote) or willingness to work on-site.