Job Description
Are you a night owl who thrives on solving complex technical challenges?
Meridian Systems Solutions is currently seeking a highly skilled Night Shift Technical Support Specialist to join our elite 24/7 Operations Center in the heart of the East Valley. We offer a competitive salary, comprehensive benefits, and a work environment designed for focus and efficiency.
If you have a passion for IT infrastructure, possess strong troubleshooting skills, and want to work during the quiet hours of the night to maximize your productivity, we want to hear from you. Join a company that values technical excellence and employee well-being.
Why Join Us?
- Competitive salary range: $65,000 - $80,000 USD.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Professional development opportunities and certification reimbursement.
- A collaborative, low-stress environment perfect for the night shift.
Responsibilities
- Monitor and maintain the health of network infrastructure, servers, and workstations 24/7.
- Triage, troubleshoot, and resolve Level 2 and Level 3 IT support tickets with high accuracy.
- Escalate complex or unresolved issues to senior engineering teams while providing status updates.
- Document all technical procedures, incident reports, and resolutions in the ticketing system.
- Conduct routine system health checks and perform scheduled maintenance tasks during off-hours.
- Assist in the deployment and configuration of software updates and security patches.
- Maintain a professional demeanor and clear communication with remote users and internal stakeholders.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- CompTIA A+ and Network+ certifications preferred (Security+ a plus).
- Minimum of 2-3 years of experience in technical support or Help Desk environments.
- Strong working knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and monitoring software (e.g., Splunk).
- Demonstrated ability to work independently during night shifts without direct supervision.
- Exceptional problem-solving skills and attention to detail.