Job Description
Are you looking for immediate start employment opportunities in Denver, CO? Apex Solutions Inc. is currently seeking a dedicated Night Shift Technical Support Specialist to join our elite support team. If you thrive in a fast-paced environment and excel at problem-solving, we want to hear from you.
As a key member of our night operations, you will be the first point of contact for our clients, ensuring seamless service during off-hours. We offer a competitive salary, comprehensive benefits, and a culture that values your contributions.
Why Join Us?
- Competitive hourly rate ($20 - $25/hr)
- Immediate start available
- Health, dental, and vision insurance
- Retirement savings plan (401k)
- Flexible schedule and remote work options
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone, email, and chat during the night shift.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow and knowledge transfer.
- Monitor system alerts and perform routine maintenance checks to ensure optimal performance.
- Escalate complex issues to senior management or specialized departments when necessary.
Qualifications
- High school diploma or GED equivalent required; Associate degree in IT or related field preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong understanding of basic computer hardware, operating systems, and network troubleshooting.
- Excellent verbal and written communication skills with a professional, customer-centric tone.
- Ability to work independently and manage time effectively during night shifts.
- Problem-solving mindset with a patient and empathetic approach to client issues.