Job Description
Exclusive Hiring Event: Night Shift Technical Specialist
Apex Logistics & Tech Solutions is hosting a massive Hiring Event in San Diego for driven professionals ready to take their career to the next level. We are seeking a Night Shift Technical Support Specialist to join our elite 24/7 support operations team.
Why Choose This Role?
- Premium Pay: Earn up to $28/hour with a guaranteed night shift differential.
- Modern Tech Stack: Work with cutting-edge remote support tools.
- Growth Opportunities: Fast-track pathways to Senior Engineering and Management roles.
Job Overview
As part of our night operations, you will be the frontline of technical excellence, ensuring our clients experience zero downtime. This is a high-impact role perfect for those who thrive in a dynamic, autonomous environment.
Responsibilities
- Provide tier-1 technical assistance to enterprise clients via phone, email, and chat during night hours.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Document all troubleshooting steps, resolutions, and customer feedback in the CRM system.
- Escalate unresolved tickets to senior engineering teams with detailed technical notes.
- Maintain a high First Contact Resolution (FCR) rate and customer satisfaction score.
- Collaborate cross-functionally with QA and Product teams to improve system stability.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- Minimum 1 year of technical support, help desk, or customer service experience.
- Strong proficiency in Microsoft Windows, Linux environments, and network troubleshooting.
- Must be available to work rotating night shifts (10:00 PM – 6:00 AM).
- Excellent written and verbal communication skills with a focus on empathy.
- Ability to work independently with minimal supervision during the night.