Job Description
Are you a night owl looking for a rewarding career?
Apex Systems Group is seeking a highly skilled Night Shift Technical Support Specialist to join our elite team in Tucson, Arizona. We are offering a Direct Hire opportunity with a competitive hourly rate and comprehensive benefits package. If you thrive in a fast-paced environment and enjoy solving complex technical problems, this is the perfect role for you.
As a key member of our support team, you will ensure our clients receive top-tier service during our critical evening operations. You will be the first line of defense for technical troubleshooting, system monitoring, and customer satisfaction.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network-related issues for clients via phone, email, and remote access tools.
- Monitor System Health: Perform routine system checks and security monitoring to ensure 24/7 operational stability during the night shift.
- Customer Communication: Interact professionally with internal teams and external clients to explain technical solutions and manage expectations.
- Ticket Management: Log and track all support tickets in the CRM system, ensuring timely resolution and accurate documentation.
- Collaboration: Collaborate with day-shift engineering teams to escalate critical issues and implement long-term solutions.
- Process Improvement: Identify recurring issues and suggest process improvements to enhance overall service efficiency.
Qualifications
- Experience: Minimum of 2-3 years of experience in technical support, help desk, or customer service roles.
- Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems, remote desktop tools (TeamViewer, AnyDesk), and basic network concepts.
- Communication: Excellent verbal and written communication skills with the ability to simplify complex technical jargon.
- Availability: Must be available to work rotating night shifts (e.g., 6:00 PM to 2:00 AM or 10:00 PM to 6:00 AM).
- Education: Associate degree in Computer Science, IT, or related field preferred; High school diploma required.
- Soft Skills: Strong problem-solving abilities, patience, and a customer-centric mindset.