Job Description
Join TechSolutions Inc. at our exclusive hiring event for entry-level professionals seeking remote opportunities in Colorado Springs! We're seeking motivated individuals to launch their careers in our dynamic IT Support team. Enjoy flexible remote work while gaining hands-on experience with cutting-edge technologies. This is your chance to join a forward-thinking company that invests in talent development and offers clear growth pathways.
Responsibilities
- Provide remote technical support to internal and external clients via phone, email, and chat
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Document all interactions and resolutions in our ticketing system
- Collaborate with senior team members to resolve complex technical problems
- Assist in onboarding new users and setting up remote workstations
- Conduct routine system maintenance and security updates
- Participate in cross-departmental IT projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently in a remote environment
- CompTIA A+ certification preferred (not required)