Job Description
Are you looking for a rewarding career that fits your lifestyle? ApexTech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in San Antonio, TX. We offer a comprehensive benefits package, competitive pay, and a supportive environment for professionals who thrive in a night schedule.
As a key member of our support team, you will be the first point of contact for our clients, resolving complex technical issues and ensuring seamless operations during our peak hours. This is a direct hire position offering long-term stability and career growth opportunities.
Why Join Us?
- Competitive Pay: $25 - $35/hr depending on experience.
- Flexible Schedule: Enjoy your days off during the week!
- Full Benefits: Health, dental, vision, and 401(k) matching.
- Modern Environment: State-of-the-art facility in San Antonio.
Responsibilities
- Provide tier 2 technical support to end-users via phone, email, and chat during the night shift.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all support interactions and resolutions in the ticketing system (Zendesk/Salesforce).
- Collaborate with the day shift team to escalate unresolved issues and ensure continuity of service.
- Perform routine system maintenance and patch updates outside of peak business hours.
- Conduct remote troubleshooting sessions to guide users through technical solutions.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in technical support, IT help desk, or customer service.
- Strong knowledge of Windows, macOS, and common business applications (Office 365).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during night hours.
- Flexibility to work rotating shifts, holidays, and weekends as required.