Job Description
We are seeking a dedicated Night Shift Technical Support Specialist to join our elite support team in Virginia Beach. If you thrive in a quiet environment and enjoy solving complex technical problems, this is the perfect opportunity for you to start immediately.
As a critical part of our operations, you will ensure our clients receive top-tier service 24/7. We offer a competitive salary, comprehensive benefits, and a stable work environment.
Why You'll Love Working Here:
- Immediate Start: Join our team within the next 48 hours.
- Competitive Pay: Earn between $19.00 and $26.00 per hour based on experience.
- Benefits Package: Full medical, dental, and vision insurance.
- Work-Life Balance: Night shift schedule allows for a productive day during standard business hours.
Responsibilities
- Provide advanced technical troubleshooting and support for enterprise clients via phone, chat, and remote desktop tools.
- Manage and resolve incoming support tickets (Zendesk/Jira) within strict Service Level Agreements (SLAs).
- Collaborate with the Day Shift engineering team to document recurring issues and implement permanent fixes.
- Maintain a high level of customer satisfaction by demonstrating patience and technical expertise.
- Monitor system health and escalate critical alerts immediately to on-call management.
- Conduct routine system checks and software updates during low-traffic periods.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong understanding of operating systems (Windows 10/11, macOS) and network protocols.
- Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Ability to work independently and manage time effectively during night shift hours.
- Associate degree in Computer Science or equivalent technical certification (CompTIA A+, Network+) is preferred.
- Must be available to work rotating night shifts, including weekends.