Job Description
Are you a night owl ready to take control of the timeline?
Apex Data Systems is expanding our Portland operations and is seeking a detail-oriented Night Shift Technical Support Specialist to join our elite 24/7 support team. If you thrive in low-traffic environments and excel at problem-solving while the city sleeps, we want to hear from you.
Our night crew is the backbone of our uptime, ensuring that critical infrastructure remains secure and operational 365 days a year. You won’t just be answering tickets; you’ll be proactively securing our network against threats and optimizing system performance during off-peak hours.
Responsibilities
- Monitor server health and alert systems throughout the night shift to prevent downtime.
- Resolve complex Tier 2 technical support tickets with minimal supervision.
- Perform nightly software patching, security updates, and system maintenance.
- Document all technical interventions and create shift handover reports for the day team.
- Conduct routine database integrity checks and backups.
- Assist in the deployment of new hardware and network configurations.
- Ensure strict adherence to all physical security protocols in the server room.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 2 years of experience in a technical support or system administration role.
- Strong proficiency in Linux and Windows Server environments.
- Excellent written and verbal communication skills for documentation and handovers.
- Ability to work independently, self-motivated, and able to handle high-pressure situations.
- Flexibility to work rotating shifts, including weekends and holidays.
- Valid unrestricted work authorization in the United States.