Job Description
Are you a night owl looking for a high-impact career in technology? TechNash Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our elite team in Nashville, TN. We offer a dynamic work environment where your technical expertise shines 24/7, backed by competitive benefits and a culture that values innovation and work-life balance.
In this role, you will be the first line of defense for our enterprise clients, ensuring seamless operations during off-peak hours. We are looking for a self-starter who thrives in a quiet, focused environment and excels at solving complex technical challenges.
Responsibilities
- Monitor and troubleshoot complex IT systems, network infrastructure, and server environments during the night shift.
- Resolve incoming technical support tickets and service requests with high efficiency and accuracy.
- Perform routine system maintenance, patch management, and security updates to ensure 24/7 uptime.
- Document technical issues, resolutions, and operational procedures in our ticketing system.
- Collaborate with the day-shift engineering team to escalate and resolve critical issues.
- Conduct remote diagnostics for clients experiencing connectivity or hardware failures.
- Ensure compliance with all company security protocols and IT governance standards.
Qualifications
- Minimum of 2 years of experience in technical support, help desk, or QA roles.
- Strong knowledge of Windows and Linux operating systems, Active Directory, and network protocols.
- Experience with remote troubleshooting tools and ticketing systems (e.g., Jira, ServiceNow) is highly preferred.
- Ability to work independently in a shift-based schedule (Night Shift).
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Excellent problem-solving skills and the ability to communicate complex technical concepts clearly.
- High school diploma or GED required.