Job Description
Are you a night owl seeking a challenging yet rewarding technical role? Apex Data Systems is currently looking for a Night Shift Technical Support Specialist to join our team in Colorado Springs. We offer a competitive hourly rate, comprehensive benefits, and a dynamic environment where you can troubleshoot complex systems with minimal distractions.
In this role, you will be the first line of defense for our clients during off-peak hours, ensuring system stability, security, and performance while the rest of the office sleeps.
Responsibilities
- Monitor server infrastructure and network systems to ensure 24/7 uptime and stability.
- Resolve incoming technical tickets and incidents with a focus on speed and accuracy.
- Perform routine system backups, patch management, and security updates overnight.
- Escalate complex issues to the senior engineering team during handover windows.
- Document all technical procedures, resolutions, and incident reports.
- Maintain a clean and organized workstation to ensure safety protocols.
- Collaborate with the day shift team to ensure seamless transitions and issue resolution.
Qualifications
- 2+ years of experience in IT support, Help Desk, or a related technical field.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Ability to work independently and maintain high focus during night hours.
- Excellent written and verbal communication skills.
- Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.
- High school diploma or equivalent (Associate’s degree preferred).
- Must be willing to work rotating night shifts, including weekends.