Job Description
We are seeking a highly skilled and dedicated Night Shift Technical Support Engineer to join our elite 24/7 Operations Center. This is a direct hire opportunity for a problem-solver who thrives in a fast-paced environment and values the unique work-life balance that night shifts offer.
In this pivotal role, you will be responsible for maintaining the stability and security of our enterprise infrastructure. You will act as the first line of defense for critical incidents, ensuring zero downtime for our clients. If you are looking for a stable career in Louisville, KY, with the flexibility of night shift hours, apply today.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for direct hire with long-term stability.
- Modern, collaborative work environment.
- Health, Dental, and Vision insurance starting day one.
Responsibilities
- Monitor system health, performance metrics, and alerts across all network infrastructure 24/7.
- Triage, troubleshoot, and resolve complex technical incidents and tickets within Service Level Agreements (SLAs).
- Perform routine maintenance and patch management during low-traffic periods.
- Document all incidents, resolutions, and technical procedures in our knowledge base.
- Collaborate seamlessly with Day Shift teams to ensure a smooth handover of active issues.
- Identify potential system vulnerabilities and propose proactive solutions.
Qualifications
- Minimum of 2-4 years of experience in technical support, NOC operations, or system administration.
- Strong understanding of TCP/IP, DNS, HTTP, and networking protocols.
- Familiarity with monitoring tools (e.g., SolarWinds, Nagios, or similar).
- Ability to work independently and make sound decisions with minimal supervision during night hours.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Excellent written and verbal communication skills.