Job Description
Are you ready to elevate your career while enjoying the flexibility of a night shift? Apex Global Solutions is currently hosting a Hiring Event for Night Shift Support Specialists. We are seeking dedicated professionals to join our growing team in Chicago, IL, with the option to work 100% Remote.
As a leader in customer experience, we pride ourselves on providing top-tier support to our clients around the clock. Whether you prefer the quiet of the night or the comfort of your home, we have a role tailored for you. Don't miss this opportunity to join a dynamic team that values your time and expertise.
Responsibilities
- Provide exceptional technical and customer support via chat, email, and phone.
- Manage and resolve incoming tickets efficiently during night hours.
- Document all interactions and solutions accurately in our CRM system.
- Collaborate with day-shift teams to ensure seamless workflow transitions.
- Identify trends in customer issues and propose process improvements.
- Ensure strict adherence to company security and compliance protocols.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer support or technical assistance (1+ years preferred).
- Strong computer literacy and typing skills (40+ wpm).
- Reliable internet connection and quiet workspace (required for remote applicants).
- Ability to work flexible night shifts, including weekends and holidays.
- Excellent communication and problem-solving skills.