Job Description
Are you ready to kickstart your career with an immediate start? Apex Technical Services is looking for a dedicated Night Shift Support Specialist to join our growing team in Kansas City, MO.
We are a leader in providing top-tier technical support and infrastructure solutions. Our night shift team is the backbone of our 24/7 operations, ensuring our clients experience zero downtime and seamless service. If you are a self-motivated problem solver with a passion for technology, this is the perfect opportunity for you.
Why Join Us?
- Immediate Onboarding: Start earning today.
- Competitive Pay: $18 - $24/hour based on experience.
- Modern Environment: Work with cutting-edge technology and a supportive culture.
Responsibilities
- Monitor and manage incoming technical support tickets with a focus on speed and accuracy.
- Diagnose and resolve complex hardware, software, and network issues for end-users.
- Perform routine system maintenance, patch management, and security updates during off-hours.
- Document all technical interactions, resolutions, and troubleshooting steps in the knowledge base.
- Collaborate closely with the day-shift engineering team to escalate and resolve critical issues.
- Ensure 99.9% uptime for all client systems and applications.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or technical customer service.
- Must be available to work a full-time night shift (e.g., 10:00 PM - 6:00 AM).
- Strong understanding of Windows Server, Active Directory, and networking fundamentals.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Strong analytical thinking and problem-solving abilities.