Job Description
Are you a high-energy night owl ready to accelerate your career?
Apex Technical Solutions is urgently hiring a Night Shift Technical Support Specialist to join our growing team in Philadelphia, PA. We are looking for a dedicated professional who thrives in a fast-paced environment and is ready to start immediately. If you have a passion for technology and want to work flexible hours with top-tier benefits, this is your opportunity.
As part of our 24/7 operations, you will be the first line of defense for our clients, ensuring seamless technical operations when the rest of the world sleeps. We offer a dynamic culture that values autonomy and technical excellence.
Why Join Us?
- Immediate Start: Don't wait for months—join us today.
- Competitive Pay: $18 - $24/hour based on experience.
- Night Shift Flexibility: Work while the world sleeps.
Responsibilities
- Monitor and triage incoming technical support tickets 24/7 during night shifts.
- Diagnose and resolve hardware, software, and network issues for internal staff.
- Provide clear, patient, and professional technical guidance to end-users via chat and phone.
- Maintain accurate, up-to-date documentation for all resolved incidents and tickets.
- Collaborate with day-shift engineering teams to escalate and resolve complex backend issues.
- Perform nightly system health checks and security patch verification.
Qualifications
- 1-2 years of professional experience in IT Support, Help Desk, or a similar technical role.
- Must be available to work full-time night shifts (10:00 PM – 6:00 AM).
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
- Excellent problem-solving skills with the ability to work independently with minimal supervision.
- Strong written and verbal communication skills.