Job Description
Join our dynamic team as a Night Shift Remote Specialist and become part of Kansas City's fastest-growing tech ecosystem. We're urgently seeking dedicated professionals to support our 24/7 operations from home. This full-time remote position offers competitive compensation, flexible scheduling, and comprehensive benefits while serving our clients across the Midwest. If you're a motivated self-starter with excellent problem-solving skills and thrive in independent work environments, we encourage you to apply immediately.
Responsibilities
- Monitor and resolve technical support tickets during overnight hours (10 PM - 6 AM CT)
- Conduct system maintenance and security updates during low-traffic periods
- Provide real-time customer assistance via chat and phone channels
- Generate daily performance reports and incident documentation
- Collaborate with onshore teams during handover periods
- Proactively identify system vulnerabilities and implement fixes
- Maintain 99.5% uptime SLA for assigned client systems
Qualifications
- 2+ years of technical support or system administration experience
- Proficiency in cloud platforms (AWS/Azure/GCP)
- Strong troubleshooting skills for Windows/Linux environments
- Excellent written and verbal communication abilities
- High-speed internet connection (minimum 50 Mbps)
- Ability to work independently with minimal supervision
- CompTIA Network+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk/Jira)