Job Description
Join our dynamic team immediately! TechFlow Solutions is urgently seeking a talented Remote IT Support Specialist to start within 48 hours. This is your chance to launch your career with a cutting-edge tech company offering competitive benefits and growth opportunities.
We're looking for a proactive problem-solver to provide seamless technical support to our distributed workforce. If you thrive in fast-paced environments and excel at remote collaboration, we want to hear from you today!
Responsibilities
- Deliver remote technical support for hardware, software, and network issues
- Manage ticketing system and resolve Tier 1-2 IT incidents within SLAs
- Onboard new employees with virtual setup and system access
- Implement cybersecurity protocols and maintain system security
- Document processes and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 2+ years of remote IT support experience
- Proficiency in Windows, macOS, and cloud platforms
- Strong troubleshooting skills for network, VPN, and SaaS tools
- CompTIA A+/Network+ certifications preferred
- Exceptional written and verbal communication abilities
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently in a remote setting