Job Description
Join our elite remote team and become the voice of innovation during Indianapolis's quietest hours! Apex Global Solutions is urgently seeking dedicated Night Shift Customer Support Specialists to deliver exceptional service while our global clients sleep. Experience the freedom of working from home with competitive pay, comprehensive benefits, and immediate onboarding. This is your chance to thrive in a dynamic, tech-forward environment where your night owl energy is valued and rewarded.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise software clients
- Troubleshoot complex system issues using diagnostic tools and remote access protocols
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with global teams during handover periods for seamless continuity
- Continuously update knowledge base articles based on emerging trends
- Maintain 95%+ customer satisfaction metrics through empathetic communication
Qualifications
- Minimum 2 years experience in technical customer support or helpdesk roles
- Proven ability to troubleshoot Windows/macOS environments and cloud platforms
- Exceptional written and verbal communication skills with neutral accent
- High-speed home internet (minimum 50 Mbps) and quiet dedicated workspace
- Flexible availability for 11 PM - 7 AM EST shifts (including weekends)
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk, Salesforce, or similar CRM systems