Job Description
Urgently Hiring Night Shift Remote Agents in Atlanta! Join our award-winning customer support team and deliver exceptional service from the comfort of your home. We're seeking dedicated professionals to handle high-volume inquiries during overnight hours (10 PM - 6 AM EST) for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment with cutting-edge technology.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Process orders, troubleshoot technical issues, and escalate complex cases
- Maintain detailed case documentation in CRM systems
- Meet/exceed performance metrics for resolution time and CSAT
- Collaborate with global support teams during peak hours
- Participate in ongoing product training and process improvements
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma; college degree or certification a plus
- Proficient in Windows OS and cloud-based software
- Strong typing skills (40+ WPM) and clear communication
- Reliable high-speed internet and quiet workspace
- Ability to work independently during overnight shifts
- Flexibility to cover weekends/holidays as needed