Job Description
Join our award-winning team as a Night Shift Remote Customer Specialist! We're urgently hiring motivated professionals in Memphis, TN to deliver exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact. This is your chance to thrive in a dynamic remote environment with growth opportunities. Apply now and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shifts
- Resolve technical issues and process orders with precision and empathy
- Document interactions in CRM systems and maintain accurate case notes
- Collaborate with cross-functional teams to enhance service quality
- Meet performance metrics including resolution rates and customer satisfaction scores
- Participate in ongoing training to master product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving and multitasking abilities
- Flexibility to adapt to changing priorities