Job Description
Are you a night owl who thrives on solving complex technical challenges? Apex Digital Solutions is seeking a skilled Night Shift IT Support Technician to join our growing team in Los Angeles. If you possess a keen eye for detail and a passion for keeping systems running smoothly while the rest of the world sleeps, we want to hear from you.
As a Night Shift Technician, you will play a critical role in ensuring our clients' infrastructure remains operational 24/7. This is a fantastic opportunity for those who prefer a quieter, focused work environment and want to make a significant impact without the daytime noise.
Why Join Us?
- Competitive hourly rate ranging from $22 to $30.
- Comprehensive benefits package including medical, dental, and vision.
- Flexible scheduling and a true work-life balance.
- Opportunity for career advancement within a leading tech firm.
Responsibilities
- Monitor server performance and resolve overnight technical incidents to ensure 99.9% uptime.
- Provide Tier 2 and Tier 3 technical support via phone and remote access tools (e.g., TeamViewer, AnyDesk).
- Perform routine maintenance, patch management, and system backups during off-peak hours.
- Investigate and troubleshoot hardware, software, and network connectivity issues for internal staff.
- Document all support tickets and maintain accurate logs in our CRM system.
- Collaborate with the Day Shift team to ensure seamless handovers and issue resolution.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in IT support or help desk environments.
- Proven experience working the night shift or rotating schedules is required.
- Strong knowledge of Windows and Linux operating systems, Active Directory, and Office 365.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Strong communication skills, both written and verbal.