Job Description
Are you a detail-oriented IT professional looking for a stable role with a modern tech firm? Apex Digital Systems is seeking a Night Shift IT Support Specialist to join our dedicated team in Washington, DC.
We offer a competitive salary, comprehensive benefits, and a supportive work environment that values work-life balance. As part of our 24/7 operations, you will play a critical role in maintaining our network infrastructure and ensuring seamless service delivery to our clients.
Join us and be the first line of defense for our digital operations while the city sleeps.
Responsibilities
- Monitor and maintain server health and network performance during off-hours.
- Provide Tier 2/3 technical support to internal staff and remote users via phone and ticketing systems.
- Perform hardware and software troubleshooting, including workstations, printers, and mobile devices.
- Apply security patches and updates to ensure system integrity.
- Escalate complex incidents to the on-call team and document all resolutions.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Excellent problem-solving skills and ability to work independently.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).