Job Description
Are you looking for Night Shift IT Support jobs in Washington, DC? MetroConnect IT Solutions is seeking a dedicated and detail-oriented IT Support Specialist to join our 24/7 critical infrastructure team. If you thrive in a fast-paced environment and enjoy solving complex technical problems after hours, we want to hear from you.
As a key member of our 24/7 operations center, you will ensure our clients' technology environments remain stable and secure during off-peak hours. We offer a competitive salary, comprehensive benefits package, and a culture that prioritizes employee well-being and career growth.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Monitor system health and perform proactive maintenance on servers and workstations during the night shift.
- Manage and resolve incoming Help Desk tickets with a focus on speed, accuracy, and customer satisfaction.
- Perform routine system backups, patch management, and security updates.
- Collaborate with the Day Shift team to ensure seamless service continuity and knowledge transfer.
- Document technical issues and resolutions in the ticketing system.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field.
- 1-3 years of professional experience in IT support, Help Desk, or technical support roles.
- Strong knowledge of Windows, Linux, and macOS operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during the night shift.
- CompTIA A+ or Network+ certification is a plus.