Job Description
Are you ready to take your technical career to the next level? TechFlow Solutions is urgently seeking a dedicated Night Shift IT Support Specialist to join our growing team in Columbus, Ohio.
Join us where the city sleeps and our systems run seamlessly. As a key member of our technical support team, you will ensure business continuity by maintaining our infrastructure during critical hours. We offer a competitive night shift differential, comprehensive benefits, and a collaborative work environment.
Why Join Us?
• Competitive hourly pay with shift differential.
• Comprehensive health, dental, and vision insurance.
• Paid time off and retirement savings plan.
• Professional development and certification reimbursement.
Responsibilities
- Provide advanced technical support to internal employees via phone, email, and remote access during night hours.
- Monitor server health, network performance, and security protocols to ensure 24/7 uptime.
- Diagnose and resolve hardware and software issues, including printer configurations and workstation setups.
- Manage and prioritize IT helpdesk tickets within the ServiceNow system efficiently.
- Perform routine backups, patch management, and system updates to maintain system integrity.
- Collaborate with the senior engineering team to resolve complex escalations.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows 10/11, Active Directory, and MS Office Suite.
- Availability to work nights (e.g., 10:00 PM – 6:00 AM) on a rotating schedule.
- Excellent troubleshooting skills and customer service orientation.
- CompTIA A+ or Network+ certification is a plus.