Job Description
Are you an expert troubleshooter looking for a stable schedule? Tampa Bay Tech Solutions is seeking a dedicated Night Shift IT Support Specialist to join our growing team. In this pivotal role, you will ensure our critical systems remain operational during off-peak hours, providing top-tier technical support to internal stakeholders and clients. We offer a competitive benefits package, a quiet work environment, and opportunities for career growth in a dynamic tech hub.
Why Join Us?
- Competitive Pay: Salary range of $55k-$75k depending on experience.
- Flexible Schedule: Enjoy your days off while the city sleeps.
- Modern Tech Stack: Work with cutting-edge infrastructure and cloud solutions.
Responsibilities
- Monitor server health and network infrastructure to ensure 99.9% uptime during night operations.
- Resolve Level 1 and 2 help desk tickets, including password resets, software installation, and hardware troubleshooting.
- Perform scheduled backups, patch management, and system updates outside of peak business hours.
- Escalate complex technical issues to the Senior Engineering team with detailed documentation.
- Maintain accurate logs of system events and create technical reports for morning shift handovers.
- Assist in the physical setup and configuration of workstations in the server room.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in IT support, help desk, or system administration.
- Experience working in a night shift or rotating schedule environment is a major plus.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office 365.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and VPN troubleshooting.
- Excellent written and verbal communication skills for documentation and handovers.