Job Description
Are you a tech-savvy professional looking for a stable role with flexible hours?
We are currently seeking a highly motivated Night Shift Support Specialist to join our elite IT team in San Diego, California. In this role, you will play a critical part in maintaining our 24/7 operational excellence. Enjoy the unique benefits of the night shift, including a quieter work environment, reduced commute stress, and immediate start opportunities.
As a key member of our technical team, you will ensure system stability and provide exceptional support to our global workforce during off-peak hours.
Responsibilities
- Provide Level 2 and 3 technical support via phone, email, and remote desktop for hardware and software issues.
- Monitor system performance and perform proactive maintenance to prevent downtime.
- Manage and triage incoming tickets using ITSM tools (ServiceNow/Jira).
- Assist in the deployment and configuration of workstations and peripherals.
- Ensure data security and compliance protocols are strictly followed during shift.
- Document technical solutions and update knowledge base articles.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2 years of experience in IT support or Helpdesk roles.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Strong written and verbal communication skills; ability to explain technical concepts to non-technical users.
- Reliable internet connection and quiet workspace required for night shift.