Job Description
Are you a technical problem solver looking for a stable role with a competitive night shift premium? Apex Technical Solutions is hiring a dedicated Night Shift IT Support Specialist to ensure our 24/7 operations run smoothly. Join a forward-thinking team in the heart of San Diego, CA, and enjoy a culture that values work-life balance and professional growth.
Why Apply?
- Shift Premium: Earn up to 15% extra for working night shifts.
- Comprehensive Benefits: Medical, Dental, and Vision coverage for you and your family.
- Professional Development: Access to certifications and training programs.
- Modern Environment: Work in a state-of-the-art facility with flexible scheduling.
Role Overview
As the Night Shift IT Support Specialist, you will be the first point of contact for technical issues, ensuring minimal downtime for our global clients. You will troubleshoot complex hardware and software problems, manage IT assets, and maintain a secure network infrastructure during off-hours.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues during night operations.
- Monitor system health and performance using monitoring tools to proactively resolve critical incidents before they impact users.
- Manage and prioritize incoming IT tickets in the ServiceNow ticketing system.
- Perform routine maintenance tasks including software updates, patch management, and security audits.
- Collaborate with the day-shift team to document recurring issues and escalate complex problems.
- Assist in the deployment of new hardware and peripherals to the night staff.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Proficiency in troubleshooting network connectivity issues and basic hardware repair.
- Must be legally authorized to work in the United States.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Availability to work a rotating night shift schedule (e.g., 11 PM - 7 AM).