Job Description
Are you looking for a stable, direct-hire opportunity in San Antonio?
Join our elite technical team as a Night Shift IT Support Specialist. We are seeking a dedicated problem-solver to manage our 24/7 operations, ensuring seamless system performance and top-tier support for our clients. This is a permanent, direct-hire position offering competitive pay, a shift differential, and excellent benefits.
Why Join Us?
• Direct Hire Opportunity: Build a long-term career with a leading staffing partner.
• Shift Differential: Earn extra pay for working night hours (11 PM - 7 AM).
• Modern Environment: Work in a collaborative, tech-forward setting.
• Full Benefits: Health, dental, vision, and 401(k) available.
Responsibilities
- Monitor server performance and network infrastructure to ensure 99.9% uptime.
- Provide tier-2 technical support via phone, email, and remote desktop for internal staff.
- Troubleshoot hardware and software issues, including Windows, macOS, and mobile devices.
- Perform routine system backups, patch management, and security updates during off-peak hours.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the day shift team to ensure continuity of operations and handover of critical alerts.
- Assist in the deployment of new hardware and software installations.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in IT support or help desk environments.
- Must be available to work the night shift (11:00 PM - 7:00 AM).
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.