Job Description
Are you a tech-savvy problem solver looking for a stable, quiet night shift? Sacramento Tech Solutions is currently hiring a Night Shift IT Support Specialist to join our growing team in Sacramento, CA. In this pivotal role, you will be the primary point of contact for our internal clients during the critical evening hours, ensuring business continuity and resolving technical issues efficiently.
Why choose us?
- Peaceful Environment: Work during the quiet hours when the office is less crowded.
- Competitive Pay: Earn between $22.00 and $32.00 per hour based on experience.
- Full Benefits Package: Comprehensive medical, dental, and vision insurance starting day one.
- Career Growth: Opportunities for advancement within a leading tech firm.
We are looking for a dedicated professional who thrives in an independent setting and can troubleshoot complex issues with minimal supervision.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and resolve incoming helpdesk tickets within established Service Level Agreements (SLAs).
- Perform regular system maintenance, security patching, and updates during off-peak hours.
- Assist with the onboarding and offboarding processes for night shift staff.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Collaborate with the day shift team to ensure seamless handover of critical issues.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1+ years of experience in IT support, Help Desk, or Customer Service roles.
- Familiarity with Microsoft Office Suite and ticketing systems (e.g., JIRA, ServiceNow).
- Strong problem-solving skills and the ability to work independently without direct supervision.
- Must be available to work nights (11:00 PM - 7:00 AM) on a rotating schedule.
- Excellent communication skills and a professional demeanor.