Job Description
Join the Elite Night Shift Team in Washington, DC!
We are seeking a highly skilled and detail-oriented Night Shift IT Support Specialist to join our remote workforce. This is a unique opportunity to work for a Fortune 500 company from the comfort of your home while maintaining critical operations during off-hours.
In this role, you will be the first line of defense for our enterprise clients, ensuring seamless connectivity and technical stability. If you thrive in a quiet, focused environment and want to make a significant impact on national infrastructure, apply today.
Why Join Us?
- Competitive salary package ($65k - $85k).
- 100% Remote work flexibility with US-based hours.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
Responsibilities
- Monitor and manage network infrastructure, ensuring 99.9% uptime during night shifts.
- Diagnose and resolve complex technical issues via remote access tools and ticketing systems.
- Perform routine system updates, patch management, and security audits.
- Escalate critical incidents to the day-shift engineering team with detailed documentation.
- Provide technical guidance and support to internal stakeholders regarding software and hardware inquiries.
- Maintain accurate logs and ticket resolution metrics to meet SLA requirements.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 3 years of experience in technical support or IT operations.
- Proven experience working in a Night Shift or rotational schedule.
- Strong proficiency with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (Zendesk, Jira).
- Excellent troubleshooting skills for Windows, Linux, and macOS environments.
- Strong written and verbal communication skills to document technical procedures clearly.