Job Description
Are you looking for a night shift opportunity that offers stability, growth, and a unique work-life balance? ApexTech Solutions is seeking a dedicated Night Shift IT Support Specialist to join our growing team in New York City.
As the world's leading provider of enterprise software solutions, we operate 24/7 to ensure our clients never face downtime. In this role, you will be the first point of contact for our internal and external partners during the evening hours, troubleshooting technical issues and maintaining system integrity.
Why Choose the Night Shift?
- Enjoy a quieter, less interrupted work environment.
- Eliminate rush-hour traffic.
- Qualify for shift differential pay and potential overtime.
- Focus on deep work without the noise of the day shift.
At ApexTech, we value technical proficiency and a customer-centric mindset. We provide top-tier training and a clear path for advancement within our 24/7 operations department.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access tools.
- Triage, diagnose, and resolve hardware and software incidents for end-users.
- Monitor server health and network performance during off-peak hours.
- Perform routine system updates, patch management, and security checks.
- Document all incidents and resolutions in our ticketing system (Zendesk/Jira).
- Assist in the deployment of new hardware and software solutions.
Qualifications
- 1-2 years of experience in IT Help Desk or Technical Support.
- Must be available to work rotating night shifts (e.g., 6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM).
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Ability to troubleshoot independently and escalate issues when necessary.