Job Description
Are you a dedicated problem solver looking for a night shift opportunity in the heart of Music City? Nashville Tech Solutions is seeking a Night Shift IT Support Specialist to join our elite team. We offer a competitive shift differential, comprehensive benefits, and a cutting-edge work environment.
In this role, you will ensure the seamless operation of our infrastructure while the rest of the world sleeps. If you thrive in a quiet, focused environment and want to make a significant impact on our 24/7 operations, we want to hear from you.
Responsibilities
- Monitor System Health: Proactively monitor servers, networks, and applications to ensure 99.9% uptime during the night shift.
- Troubleshoot Incidents: Resolve complex technical issues and tickets submitted by internal teams, prioritizing critical infrastructure problems.
- Security Management: Perform routine security patches, vulnerability assessments, and access control reviews to protect company assets.
- Deployment & Maintenance: Execute scheduled software updates, patch management, and hardware maintenance without disrupting day operations.
- Documentation: Maintain accurate logs of all incidents, resolutions, and system changes in our ticketing system.
Qualifications
- Experience: 2+ years of experience in IT Support, Help Desk, or System Administration.
- Availability: Must be available to work the 11:00 PM – 7:00 AM shift.
- Technical Skills: Proficiency in Windows Server, Active Directory, and network troubleshooting protocols.
- Communication: Strong written and verbal communication skills to document issues clearly.
- Education: Associate’s degree in Computer Science or equivalent technical certification (CompTIA A+ or Network+).