Job Description
We are currently urgently hiring a dedicated Night Shift IT Support Specialist to join our elite team in Los Angeles. In this pivotal role, you will ensure our 24/7 operational stability, providing critical technical assistance to clients when they need it most. We offer a premium work environment, competitive compensation, and clear pathways for career advancement for those ready to excel.
Key Benefits
- Competitive hourly wage with shift differential ($22-$28/hr).
- Comprehensive medical, dental, and vision insurance.
- Opportunity to work a stable night shift schedule.
- Modern office environment with state-of-the-art technology.
Responsibilities
- Monitor and troubleshoot server infrastructure, network connectivity, and hardware systems during night operations.
- Resolve incoming technical support tickets and incidents with a focus on speed and accuracy.
- Perform scheduled system backups, patch management, and security updates to ensure data integrity.
- Document all technical procedures, incident reports, and resolutions in the knowledge base.
- Collaborate closely with the day-shift team to hand over critical issues and ensure seamless service continuity.
- Maintain a clean and organized workspace while adhering to all company safety protocols.
Qualifications
- Minimum of 2 years of professional experience in IT support, help desk, or a related technical field.
- Strong working knowledge of Windows Server, Active Directory, and common networking protocols.
- Proven ability to troubleshoot hardware and software issues independently.
- Excellent written and verbal communication skills, with a customer-first mindset.
- Flexibility to work rotating night shifts and weekends as required.