Job Description
We are seeking a dedicated Night Shift IT Support Specialist to join our dynamic team in Los Angeles, CA. If you thrive in a quiet environment and enjoy solving complex technical challenges without the daily noise of a standard office, this is the perfect opportunity for you. You will play a crucial role in maintaining our 24/7 operational excellence.
At Apex Tech Solutions, we value precision, reliability, and the unique perspective that night shift workers bring to the table. We offer a comprehensive benefits package, including health insurance, a 401(k) plan, and generous paid time off.
Responsibilities
- Provide Tier 2/3 technical support to internal employees via phone, email, and remote access tools.
- Monitor system performance, logs, and alerts to proactively identify and resolve potential issues.
- Manage and troubleshoot hardware, software, and network connectivity problems during off-hours.
- Ensure strict data security protocols are followed, especially during access to sensitive systems.
- Document all incidents, resolutions, and maintenance activities in our ticketing system (e.g., Jira, ServiceNow).
- Collaborate with the day-shift team to hand over tickets and ensure seamless continuity.
Qualifications
- Minimum of 2-3 years of experience in IT support or Help Desk roles.
- Must be available to work Night Shifts (10:00 PM - 6:00 AM).
- Strong knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Familiarity with remote support tools (TeamViewer, LogMeIn) and VPN configurations.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- CompTIA A+ or Network+ certification is a plus.