Job Description
Night Shift Opportunity in Los Angeles, CA
Are you a night owl looking for a stable and rewarding career in technology? Our client is seeking a skilled Night Shift IT Support Specialist to join their growing team in Los Angeles. This is a direct hire position offering competitive pay, comprehensive benefits, and the chance to work in a cutting-edge environment.
In this role, you will serve as the first point of contact for internal technical issues, ensuring business continuity during our critical overnight hours. You will troubleshoot hardware and software problems, manage user accounts, and maintain the integrity of our IT infrastructure.
Why Apply?
- Competitive Pay: $28.00 - $38.00 per hour based on experience.
- Direct Hire: Long-term employment with a stable organization.
- Full Benefits: Medical, dental, vision, and 401(k) matching.
- Night Shift Premium: Shift differential available for qualified candidates.
Your Role
As a Night Shift IT Specialist, you will be responsible for managing the technical support queue, responding to help desk tickets, and ensuring critical systems remain operational while the rest of the office sleeps. You will work independently with minimal supervision while collaborating with the day team for complex escalations.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and remote access during the night shift (11:00 PM - 7:00 AM).
- Diagnose and resolve hardware (printers, laptops, desktops) and software (OS, Office 365, VPN access) issues efficiently.
- Monitor server health, network alerts, and security logs to proactively identify and resolve potential outages.
- Manage user account provisioning, password resets, and access rights requests.
- Maintain accurate and up-to-date documentation for all support tickets and resolutions in the Service Desk portal.
- Escalate complex technical issues to the appropriate Level 3 engineering team or external vendors.
- Perform routine system backups and patch management where applicable during off-peak hours.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2-3 years of experience in IT Help Desk or Technical Support roles.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote desktop tools (TeamViewer, LogMeIn, RDP) and ticketing systems (ServiceNow, Jira, or similar).
- Familiarity with networking concepts, TCP/IP, and basic hardware troubleshooting.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical staff.
- Must be available to work nights, including weekends and holidays, as required by business needs.