Job Description
Are you a tech-savvy problem solver looking for a career that fits your lifestyle?
Denver Tech Solutions is seeking a Night Shift IT Support Specialist to join our growing team. We provide world-class technical support to enterprise clients, and we need someone reliable to keep our systems running smoothly while the rest of the world sleeps. If you thrive in a quiet environment and enjoy solving complex technical puzzles, this is the opportunity for you.
Why Join Us?
- Competitive hourly rate ($20 - $28/hr).
- Full benefits package including medical, dental, and vision.
- 100% Remote work from the comfort of your home during night shifts.
- Professional development opportunities and certifications support.
Don't let the night hours slow you down—join a team that values your expertise and rewards your dedication.
Responsibilities
- Monitor server infrastructure and systems health 24/7 via remote monitoring tools.
- Provide tier 1 and tier 2 technical support to internal employees via ticketing systems.
- Execute routine system patching, updates, and security configurations.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Document all incidents, resolutions, and maintenance activities in our knowledge base.
- Collaborate with the day shift team to hand over critical issues and ensure seamless transitions.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Network+ certification preferred (or equivalent experience).
- Proven experience in a helpdesk or technical support role.
- Strong understanding of Windows and macOS operating systems.
- Excellent written and verbal communication skills.
- Must be available to work the night shift schedule (e.g., 11:00 PM to 7:00 AM).