Job Description
Are you looking for a stable career with a flexible schedule? Apex Technical Solutions is currently seeking a highly motivated Night Shift IT Support Specialist to join our growing team in Chicago, IL.
As a key member of our technical team, you will provide critical support to our clients during evening hours, ensuring seamless operations and high customer satisfaction. We offer competitive pay, comprehensive benefits, and a collaborative work environment.
Why Join Us?
- Flexible Schedule: Enjoy work-life balance with our stable Night Shift hours.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Benefits: Full medical, dental, and vision coverage.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming help desk tickets and service requests efficiently.
- Monitor system performance and respond to alerts during the night shift.
- Assist in the installation, configuration, and maintenance of desktop computers and peripherals.
- Document technical issues and resolutions in the ticketing system.
- Collaborate with the day shift team to ensure smooth handover of critical issues.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT Support, Help Desk, or a related technical role.
- Must be available to work the Night Shift (typically 11:00 PM - 7:00 AM).
- Strong knowledge of Windows OS, Active Directory, and common office applications.
- Excellent communication skills and the ability to work independently.
- Problem-solving mindset with a customer-first approach.