Job Description
Are you a skilled IT professional seeking a stable and rewarding Night Shift opportunity? Apex Systems is currently hiring a Technical Support Specialist to join our growing team in Memphis, TN. This is a direct hire position offering competitive pay, comprehensive benefits, and a modern work environment.
As part of our night operations team, you will play a critical role in maintaining system uptime and supporting our internal staff. Enjoy the quiet of the night with minimal distractions and a focus on high-impact technical resolutions.
Responsibilities
- Provide tier 2 technical support to employees via phone, email, and ticketing systems during evening and night hours.
- Troubleshoot and resolve hardware and software issues, including laptops, printers, and network connectivity.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
- Assist in the deployment, configuration, and imaging of new workstations and peripherals.
- Maintain accurate documentation of incidents, resolutions, and service requests.
- Collaborate with the day shift team to hand off complex issues and ensure continuity of service.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in IT Help Desk or Technical Support roles.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Active Directory.
- Ability to work independently during the night shift without direct supervision.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly.
- Flexibility to work weekends and holidays as required.