Job Description
Are you a proactive problem solver looking for a stable, rewarding career? Cleveland Tech Solutions is seeking a dedicated Night Shift IT Support Specialist to join our growing team. We pride ourselves on delivering 24/7 exceptional service to our clients, and we need a technical expert to maintain our systems during the night hours.
In this pivotal role, you will be the first line of defense for our internal and client infrastructure. You will troubleshoot hardware and software issues, manage user access, and ensure that our critical services remain up and running smoothly while the rest of the world sleeps.
Why Join Us?
- Competitive Pay: $22.00 - $28.00 per hour.
- Shift Schedule: 7:00 PM - 3:00 AM (Monday – Friday).
- Comprehensive Benefits: Medical, Dental, Vision, and 401(k) matching.
- Modern Environment: Work with the latest technology in a collaborative setting.
Responsibilities
- Provide Tier 2 technical support to end-users via phone, email, and remote access during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Monitor system performance and security alerts to ensure business continuity.
- Manage Active Directory, user permissions, and laptop deployments.
- Document all technical incidents, resolutions, and procedures in the ticketing system.
- Collaborate with the day shift team to ensure seamless handovers of ongoing issues.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in IT support or help desk environments.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Experience with remote troubleshooting tools (e.g., TeamViewer, LogMeIn).
- Ability to work independently and maintain a high level of focus during night shifts.
- Excellent verbal and written communication skills.