Job Description
We are seeking a highly skilled Night Shift IT Support Specialist to join our elite technology team in Atlanta, GA. This is a fantastic opportunity for professionals who thrive in a quiet, focused environment and want to make a tangible impact on our infrastructure.
Why Join Us?
- Enjoy a stable schedule with minimal interruptions.
- Competitive pay with annual performance reviews.
- Comprehensive health benefits package.
- Opportunity for remote work on weekends.
We are looking for a proactive problem-solver to ensure our systems run smoothly 24/7. If you have a passion for technology and a desire to work in a modern, collaborative atmosphere, we want to hear from you.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues for internal stakeholders during evening hours.
- Ticket Management: Prioritize and manage incoming support tickets using our ITSM platform to ensure timely resolution.
- System Monitoring: Perform routine security audits and system backups to ensure data integrity and network stability.
- User Support: Provide clear, concise technical guidance and training to employees to prevent future technical difficulties.
- Hardware Maintenance: Manage inventory of equipment and perform preventative maintenance on workstations and servers.
- Incident Response: Act as the first point of contact for critical system alerts and coordinate with the day team for escalation.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- Experience: Minimum 2 years of experience in IT support or a help desk role.
- Technical Skills: Proficiency with Windows 10/11, Active Directory, Microsoft Office Suite, and basic networking concepts (TCP/IP).
- Night Shift Availability: Must be willing and able to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Soft Skills: Exceptional communication skills with the ability to explain complex technical concepts to non-technical users.
- Certifications: CompTIA A+ or Network+ certification is a plus.