Job Description
Are you a tech-savvy professional seeking a rewarding career in the quiet hours of the night?
Nexus Solutions is currently seeking a dedicated Night Shift IT Support Specialist to join our Sacramento team. We are looking for individuals who thrive in a self-directed environment and want to play a critical role in maintaining our 24/7 operational excellence. Enjoy the benefits of a streamlined workflow, reduced stress, and a competitive compensation package.
We offer a hybrid-friendly work culture and opportunities for professional growth.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues during overnight hours.
- Monitor server health, network performance, and system logs to ensure uninterrupted service.
- Perform routine maintenance, patch management, and security updates on critical infrastructure.
- Respond to urgent help desk tickets via Slack and ticketing systems with rapid turnaround times.
- Collaborate with the day-shift team to document issues and escalate complex problems.
Qualifications
- Minimum of 3 years of experience in IT Support, Help Desk, or Systems Administration.
- Strong knowledge of Windows and Linux operating systems.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP) and VPN configuration.
- Ability to work independently with minimal supervision during the night shift.
- Excellent problem-solving skills and customer service orientation.