Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Operations is seeking a highly skilled Night Shift IT Support Specialist to join our dynamic team in Raleigh, NC. In this role, you will play a critical part in maintaining our 24/7 operational excellence, ensuring our infrastructure remains robust and secure while the rest of the world sleeps.
As a night shift professional, you will enjoy a quieter work environment, reduced commute times, and the opportunity to make a significant impact on our company's stability. We offer a competitive salary, comprehensive benefits package, and a clear pathway for career advancement.
Why Join Our Team?
- Flexible Schedule: Enjoy the peace and quiet of the night shift with minimal distractions.
- Competitive Pay: Earn a premium for working non-standard hours.
- Growth Opportunities: Clear internal pathways to Senior Engineering and Management roles.
We are looking for a self-motivated individual who thrives in a technical environment and is committed to delivering exceptional service around the clock.
Responsibilities
- Monitor and maintain server health, network performance, and system availability during off-peak hours.
- Resolve Level 1 and 2 technical support tickets and troubleshoot hardware and software issues for internal users.
- Perform routine system backups, security patches, and maintenance updates to ensure data integrity.
- Document technical procedures, incident reports, and change logs accurately in the ticketing system.
- Collaborate with the day-shift team to ensure seamless handovers and resolution of outstanding issues.
- Respond to emergency incidents during the night shift to minimize downtime.
Qualifications
- High school diploma or GED; Associate’s degree in Information Technology or a related field is preferred.
- Proven experience in IT support, help desk, or a similar technical role (1-3 years preferred).
- Availability to work rotating night shifts (typically 11:00 PM – 7:00 AM or 12:00 AM – 8:00 AM).
- Strong knowledge of Windows Server, Active Directory, and networking fundamentals.
- Excellent problem-solving skills, attention to detail, and a commitment to quality.
- Strong communication skills with the ability to explain technical concepts to non-technical staff.