Job Description
Are you a tech-savvy problem solver looking for a rewarding schedule? Nexus Technology Solutions is seeking a dedicated Night Shift IT Support Specialist to join our growing team in Denver, Colorado. In this critical role, you will ensure the continuity and stability of our critical systems while enjoying the quiet productivity of the night. We pride ourselves on offering a competitive compensation package, comprehensive benefits, and a collaborative culture that values your time and expertise.
Why Join Us?
- Competitive Pay: $55,000 - $75,000 USD annually.
- Shift Premium: Enjoy the quiet of the night with a shift differential.
- Benefits: Full medical, dental, and vision coverage.
- Growth: Clear pathways for career advancement in IT.
Responsibilities
- Monitor and maintain server health, network infrastructure, and hardware performance during night hours.
- Provide tier 2 technical support to internal employees via the ticketing system (Jira/ServiceNow).
- Perform routine system updates, patch management, and security audits.
- Respond to and resolve critical incidents with minimal supervision to ensure business continuity.
- Document all incidents, resolutions, and system configurations in the knowledge base.
- Collaborate with day-shift teams to hand over ongoing issues and ensure seamless transitions.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of professional experience in IT support or system administration.
- Flexibility to work rotating night shifts (10:00 PM - 6:00 AM).
- Strong knowledge of Windows Server, Active Directory, and standard networking protocols.
- Excellent troubleshooting skills and the ability to work independently.