Job Description
Are you looking for night shift jobs in Ohio?
We are urgently hiring for our Columbus facility. Join a dynamic team dedicated to excellence and customer satisfaction. In this role, you will be the first point of contact for our clients, providing top-tier support during our peak operational hours. If you are a self-starter looking for a stable, high-paying opportunity, we want to hear from you immediately.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with a focus on empathy and accuracy.
- Resolve technical issues and troubleshoot problems to ensure client satisfaction.
- Maintain accurate, up-to-date records of all interactions and resolutions in the CRM system.
- Collaborate with the day shift team to ensure seamless operational handovers.
- Adhere to company policies and quality assurance standards at all times.
- Identify opportunities to improve processes and contribute to team efficiency.
Qualifications
- High school diploma or equivalent required.
- Must be available to work the night shift (11:00 PM - 7:00 AM).
- Proven experience in customer service or call center operations.
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to work independently with minimal supervision.