Job Description
Join our award-winning team as a Night Shift Customer Support Specialist! We're urgently hiring remote professionals in Atlanta to deliver exceptional service while our global clients sleep. Enjoy competitive pay, flexible scheduling, and comprehensive benefits – all from the comfort of your home. This is your opportunity to grow with a Fortune 500 company while maintaining work-life balance. Apply today and start your remote career journey!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Resolve complex customer issues with empathy and efficiency
- Document cases accurately in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Identify trends to improve customer experience
- Adhere to SLA metrics and quality standards
- Participate in ongoing training programs
Qualifications
- Minimum 2 years customer support experience
- Strong problem-solving and communication skills
- Ability to work independently during night hours (10 PM - 6 AM EST)
- Proficient with CRM tools (Zendesk/Salesforce)
- High-speed internet and quiet home office setup
- Excellent time management and multitasking abilities
- Associate degree or equivalent experience required