Job Description
Are you ready to advance your career in Customer Service? Apex Solutions Group is hosting a Hiring Event for dedicated Night Shift professionals in Orlando, Florida.
We are looking for individuals who thrive in fast-paced environments and excel at solving complex problems during the evening hours. Join a team that values integrity, innovation, and top-tier performance.
Why Join Us?
- Competitive Pay: $18 - $25/hour based on experience.
- Flexible Scheduling: Structured night shift hours with consistent rest days.
- Modern Environment: Work in a state-of-the-art facility with excellent amenities.
Don't miss this opportunity to secure your future with a leading industry player. Apply now for immediate consideration!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on night shift availability.
- Resolve technical issues and product-related questions efficiently and accurately.
- Document all interactions and resolutions within the CRM system in real-time.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Maintain a professional demeanor and adhere to all company policies and procedures.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support, technical support, or a related field.
- Must be available to work night shifts (e.g., 5:00 PM - 2:00 AM or similar).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Proactive problem-solving mindset and ability to work independently.