Job Description
Are you looking for a rewarding career with immediate start opportunities in the heart of Georgia? Apex Support Solutions is currently seeking dedicated Night Shift Customer Support Specialists to join our dynamic team. We offer competitive pay, comprehensive benefits, and a culture that values your contribution. If you thrive in a high-energy environment and want to make an impact while enjoying the flexibility of night hours, we want to hear from you.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive top-tier service around the clock. We pride ourselves on our rapid growth and are looking for individuals ready to jump in and start immediately.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during night hours.
- Resolve complex technical and service-related issues with patience, professionalism, and empathy.
- Maintain accurate and up-to-date records of all customer interactions and account information in our CRM system.
- Collaborate effectively with the day-shift team to ensure seamless service transitions and knowledge sharing.
- Identify opportunities to upsell products or services to enhance the customer experience.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Proven experience in customer service or technical support roles (1+ years preferred).
- Strong communication and active listening skills with a focus on customer satisfaction.
- Ability to work independently with minimal supervision in a remote or hybrid setting.
- Reliable internet connection and a dedicated workspace.
- Flexibility to work night shifts (e.g., 10:00 PM - 6:00 AM) including weekends and holidays.