Job Description
Are you a dedicated professional seeking a night shift opportunity in the heart of San Francisco? Apex Support Solutions is currently looking for a reliable Customer Support Specialist to join our 24/7 operations team. This is an immediate start position offering a competitive hourly rate and comprehensive benefits package.
We pride ourselves on delivering exceptional service to our clients. As a Night Shift Specialist, you will be the bridge between our clients and our technical teams, ensuring seamless issue resolution during off-hours. If you thrive in a fast-paced environment and want to make an impact immediately, we want to hear from you.
Responsibilities
- Monitor and respond to customer inquiries via email, chat, and phone during the night shift.
- Troubleshoot technical issues and escalate complex problems to the senior support team.
- Maintain accurate and up-to-date records of all client interactions and support tickets.
- Ensure compliance with company protocols and service level agreements (SLAs).
- Collaborate with cross-functional teams to improve night shift workflows.
- Provide exceptional customer service to ensure client satisfaction and retention.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- 1-2 years of experience in customer support or technical support.
- Previous experience working night shifts or rotating schedules is highly desirable.
- Strong problem-solving skills and the ability to work independently.
- Excellent written and verbal communication skills.
- Basic computer proficiency and familiarity with CRM software.