Job Description
Welcome to San Diego Tech Solutions!
We are currently hosting a Night Shift Hiring Event in San Diego, CA. If you are looking for a stable career with flexible hours and competitive pay, this is your opportunity to join a growing team dedicated to excellence.
As a Night Shift Customer Support Specialist, you will play a crucial role in ensuring our clients receive top-tier assistance during evening hours. We offer a comprehensive benefits package, including health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails during the evening shift.
- Resolve complex technical issues and troubleshoot customer inquiries with patience and efficiency.
- Document all customer interactions and issue resolutions in the CRM system accurately.
- Collaborate with the technical team to escalate and resolve critical tickets promptly.
- Maintain a high level of professionalism and uphold company brand standards at all times.
- Meet or exceed daily and monthly performance metrics (KPIs) for call quality and speed.
Qualifications
- High School Diploma or GED is required.
- Previous experience in customer service or technical support is preferred.
- Must be available to work night shifts (e.g., 5:00 PM - 2:00 AM) on a rotating schedule.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently in a remote or hybrid environment.